Responsible Gambling
If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us. To begin the cooling off period as outlined below, please visit your account preferences.
Overview
For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.
What is Responsible Gambling?
"Responsible Gambling" is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimized. It respects the responsibility of individuals for their own actions but also acknowledges a responsibility on the part of service providers.
What is Problem Gambling?
Problem gambling occurs when a person loses control over their gambling, particularly the amount of money gambled and the amount of time devoted to gambling.
Customer Care Principles
At www.privatebet.com we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.
Responsible Gambling Policy
We are committed to sharing responsibility, with Governments, communities, and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance. Some of the ways that we do this are:
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Allowing our customers to self-exclude (either temporarily or permanently) from betting with us;
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Providing Responsible Gambling information and messages to our customers;
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Training our staff about Responsible Gambling at induction and at least once each year; and
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Referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:
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Minimizing the extent of gambling-related harm to individuals and the broader community;
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Enabling customers to make informed decisions about their gambling practices;
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Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
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Promoting a shared understanding between individuals, communities, the gambling industry, and Government of responsible gambling practices; and
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Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
Minors
As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by, persons who are at least 18 years old.
Filtering Options
Filtering options can be enabled to help prevent persons from entering online casinos or online sports betting websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors.
Additional Help
In the case of needed help, please contact our support team at [email protected] or on our live chat system, and one of our agents will be able to give you the details of associations and help phone numbers available in your country.
Conditions and Processes
To self-exclude means to stop betting or gambling for a set time.
Self-exclusion can be temporary or permanent. By requesting one of our self-exclusion time periods on offer, you agree to the following terms and conditions, which will be effective
from the minute you receive a confirmation email of your chosen self-exclusion. This email will be sent to the email address used to register your account only and will display the date
of self-exclusion completion. Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.
On receipt of an email request for account closure, the requested account and any linked accounts will be placed on our first stage, 24-hr cooling off period which will disable
your account or accounts, allowing no gambling activity. Once this time has passed; while your account or accounts remain closed, a customer support agent will inform you of
the 1-week, 1-month, 6-months, and permanent self-exclusions available. There will be no variation of these time periods. To proceed with this process, we will require an email response.
If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.
If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion,
you will be required to set an exclusion period when prompted. On occasion, we might decide to place an account on a short
self-exclusion period if we believe it to be needed and or beneficial to the customer. This will be communicated by email; the
above terms and conditions will apply. When you request, or we deem it necessary, to add a self-exclusion, all remaining funds left
in your account will be returned to you manually. You are not permitted to leave any balance in your account during a self-exclusion
time period. You will not be able to access your account to withdraw any funds during your requested self-exclusion. If you have
an account affected by a self-exclusion that has any active bets, the Cash Out function will be applied at the point of self-exclusion.